> ## Documentation Index
> Fetch the complete documentation index at: https://docs.duitpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds & Payment Changes

> Handling refunds, voided completed orders, and payment method corrections

These actions apply to orders that have **already been settled** — found on the [Order History](/pos-app/payments/order-history) page.

## Refund

Use when a guest needs money back after payment (e.g. wrong order, quality issue).

1. Go to **Orders**, find the completed order.
2. Tap **Refund**.
3. Enter a reason.
4. Confirm.

The order is marked as refunded in your reporting.

## Cancel Refund

If a refund was applied by mistake, it can be reversed:

1. Find the refunded order.
2. Tap **Cancel Refund**.
3. Confirm — the order reverts to its original completed state.

## Void (completed order)

Voiding a completed order removes it from your sales totals entirely — use this for a fully mistaken transaction, not for a normal refund.

1. Find the order.
2. Tap **Void**.
3. Confirm.

## Change Payment

Use when the payment method was recorded incorrectly (e.g. marked Cash but was actually Card).

1. Find the order.
2. Tap **Change Payment**.
3. Select the correct payment method.
4. Confirm.

<Warning>
  These actions affect financial reporting — check with your manager if you're unsure which one applies to your situation.
</Warning>