> ## Documentation Index
> Fetch the complete documentation index at: https://docs.duitpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Quick fixes for the most frequent problems

<AccordionGroup>
  <Accordion title="A table shows occupied but I know it was settled on another device">
    Go to **Settings → Connection & Terminals** and confirm both devices show as **Connected**. If they've reconnected recently, the table should update automatically within a few seconds. If not, try navigating away from the floor plan and back.
  </Accordion>

  <Accordion title="An order shows in one device's history but not the other's">
    This usually resolves itself automatically once devices reconnect. If it persists after a few minutes with both devices confirmed connected, contact support with the order number.
  </Accordion>

  <Accordion title="I can't see Comp or Gift buttons on an item">
    These only appear if your location has reason codes configured for Comp/Gift in the admin panel. Ask your manager to check **Setup → Reasons**.
  </Accordion>

  <Accordion title="The app is asking me to log in again unexpectedly">
    Your session may have expired. Log in again with your usual credentials. If this keeps happening, check your device's internet connection.
  </Accordion>

  <Accordion title="Items I just added aren't showing on the kitchen screen">
    New items added after the first send sit as drafts until you tap **Send to Kitchen** or **Update** again — check for a **NEW ORDER** label in your cart.
  </Accordion>

  <Accordion title="A Slave POS device won't connect to the Master">
    Confirm both devices are on the same Wi-Fi network, and double-check the connection address entered on the Slave device matches exactly what's shown on the Master's **Connection & Terminals** screen.
  </Accordion>

  <Accordion title="The printer isn't printing receipts or kitchen tickets">
    Check **Settings → Manage Printers** to confirm the printer is listed and connected. If it was recently added, a resync may be needed.
  </Accordion>
</AccordionGroup>

## Still stuck?

Contact your manager or reach out to support with as much detail as possible — the order/table number, what you expected to happen, and what happened instead.