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Once an item has been sent to the kitchen, you can no longer just delete it from the cart — instead, use one of these three actions.

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Void

Use when an item needs to be removed entirely — the guest changed their mind, or it was added by mistake.
  1. Tap the sent item to expand it.
  2. Tap Void.
  3. If the quantity is more than 1, choose how many to void — you don’t have to void the whole line.
  4. Enter a reason (optional, depending on your settings).
  5. Confirm.
The voided portion is removed from the bill total and marked as voided on the kitchen ticket.

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Comp

Use when an item should be given free of charge but still tracked (e.g. a manager’s discretion comp).
  1. Tap the sent item.
  2. Tap Comp.
  3. Choose the quantity to comp, if more than 1.
  4. Select a reason.
  5. Confirm.

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Gift

Use when an item is being given away — similar to Comp, but tracked separately for reporting (e.g. staff meals, promotional giveaways).
  1. Tap the sent item.
  2. Tap Gift.
  3. Choose the quantity, select a reason, and confirm.
For items with a quantity greater than one, you can apply Void, Comp, or Gift to just part of the quantity — the rest stays as a normal, chargeable item.
Comp and Gift options only appear if your location has configured reasons for them. If you don’t see these buttons, ask your manager to check the reason list in settings.