Refunds & Payment Changes

These actions apply to orders that have already been settled — found on the Order History page.

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Refund

Use when a guest needs money back after payment (e.g. wrong order, quality issue).

1. Go to Orders, find the completed order.
2. Tap Refund.
3. Enter a reason.
4. Confirm.

The order is marked as refunded in your reporting.

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Cancel Refund

If a refund was applied by mistake, it can be reversed:

1. Find the refunded order.
2. Tap Cancel Refund.
3. Confirm — the order reverts to its original completed state.

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Void (completed order)

Voiding a completed order removes it from your sales totals entirely — use this for a fully mistaken transaction, not for a normal refund.

1. Find the order.
2. Tap Void.
3. Confirm.

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Change Payment

Use when the payment method was recorded incorrectly (e.g. marked Cash but was actually Card).

1. Find the order.
2. Tap Change Payment.
3. Select the correct payment method.
4. Confirm.