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Go to Settings → Connection & Terminals and confirm both devices show as Connected. If they’ve reconnected recently, the table should update automatically within a few seconds. If not, try navigating away from the floor plan and back.
This usually resolves itself automatically once devices reconnect. If it persists after a few minutes with both devices confirmed connected, contact support with the order number.
These only appear if your location has reason codes configured for Comp/Gift in the admin panel. Ask your manager to check Setup → Reasons.
Your session may have expired. Log in again with your usual credentials. If this keeps happening, check your device’s internet connection.
New items added after the first send sit as drafts until you tap Send to Kitchen or Update again — check for a NEW ORDER label in your cart.
Confirm both devices are on the same Wi-Fi network, and double-check the connection address entered on the Slave device matches exactly what’s shown on the Master’s Connection & Terminals screen.
Check Settings → Manage Printers to confirm the printer is listed and connected. If it was recently added, a resync may be needed.

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Still stuck?

Contact your manager or reach out to support with as much detail as possible — the order/table number, what you expected to happen, and what happened instead.