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Order Modes represent the channel or service type for an order — e.g. Dine In, Takeaway, Delivery, Reservation. Every ticket is tagged with an Order Mode when it opens, and that mode cascades through your entire system: it controls which printers receive the ticket, which tax rules apply, which products are available, and how orders appear in sales reports. In short, Order Modes determine how orders behave, not just what customers see.
Order Modes list screen showing Dine In, Takeaway, and Delivery

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Order Mode Fields

Add only the modes your business actually uses. Too many options on the POS selection screen slow down staff. Start with Dine In and Takeaway, and add Delivery only when you are ready to handle it operationally. The Type field determines how the mode behaves in printer routing, tax rules, and product overrides — most setups use only 2–4 modes.

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Create an Order Mode

1

Go to Manage → Order Modes

Click Order Modes in the left sidebar under Manage.
2

Click New Order Mode

Fill in the Code, Name, and Active fields.
3

Save

Click Create. The mode is immediately available on the POS.

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Reorder

Drag rows using the sort handle to change the order they appear in the POS selection screen. The topmost active mode is the default when a new ticket is opened.
Changing the default order mode (the first active item in the list) will affect all POS terminals immediately. Staff accustomed to the existing order may select the wrong mode by habit. Communicate any reorder changes to your team before making them.

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Using Order Modes in Printer Routing

Printer routing rules can filter by order mode — for example, you can send Delivery orders to a separate docket printer. See Printers for how to configure routing rules.

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Frequently Asked Questions

Yes. Create a Delivery order mode and use it when entering orders received from delivery platforms. You can also configure a separate printer routing rule for Delivery orders to print a distinct kitchen docket format.
Order modes appear as a filter dimension in Sales Reports, so you can compare revenue by service type. Dine In and Takeaway are tracked separately, letting you see which generates more revenue or which has a higher average order value.
Yes, you can edit the Name at any time. Historical tickets keep a snapshot of the mode name at the time of the transaction, so renaming only affects future orders.
Make sure the mode is set to Active. If it is active and still not showing, reload the POS app to pick up the latest configuration.

Printers

Route print jobs by order mode

Tax

Apply different tax rules per order mode

Products

Restrict product availability by order mode

Reports

Filter sales reports by order mode