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Order Modes describe the type of service for a transaction (e.g. Dine In, Takeaway, Delivery). They appear as a selection step when opening a new ticket on the POS, and can also be used in printer routing rules to direct kitchen orders to different printers based on the service type.
Order Modes list screen showing Dine In, Takeaway, and Delivery

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Order Mode Fields

FieldRequiredDescription
CodeYesA short internal identifier, e.g. DINE_IN, TAKEAWAY, DELIVERY. Used in reports and routing rules
NameYesThe display label shown to staff on the POS when selecting the order type
ActiveNoToggle off to hide this mode from the POS. The mode still appears in historical reports
Add only the modes your business actually uses. Too many options on the POS selection screen can slow down order entry. Start with Dine In and Takeaway, and add Delivery only when you are ready to handle it operationally.

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Create an Order Mode

1

Go to Manage → Order Modes

Click Order Modes in the left sidebar under Manage.
2

Click New Order Mode

Fill in the Code, Name, and Active fields.
3

Save

Click Create. The mode is immediately available on the POS.

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Reorder

Drag rows using the sort handle to change the order they appear in the POS selection screen. The topmost active mode is the default when a new ticket is opened.
Changing the default order mode (the first active item in the list) will affect all POS terminals immediately. Staff accustomed to the existing order may select the wrong mode by habit. Communicate any reorder changes to your team before making them.

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Using Order Modes in Printer Routing

Printer routing rules can filter by order mode — for example, you can send Delivery orders to a separate docket printer. See Printers for how to configure routing rules.

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Frequently Asked Questions

Yes. Create a Delivery order mode and use it when entering orders received from delivery platforms. You can also configure a separate printer routing rule for Delivery orders to print a distinct kitchen docket format.
Order modes appear as a filter dimension in Sales Reports, so you can compare revenue by service type. Dine In and Takeaway are tracked separately, letting you see which generates more revenue or which has a higher average order value.
Yes, you can edit the Name at any time. Historical tickets keep a snapshot of the mode name at the time of the transaction, so renaming only affects future orders.
Make sure the mode is set to Active. If it is active and still not showing, reload the POS app to pick up the latest configuration.

Printers

Route print jobs by order mode

Transaction Types

Understand how transactions are categorised

Setup Checklist

Configure order modes as part of initial setup

Reports

Filter sales reports by order mode