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Root users have full access to all tenants and platform settings. Create these accounts with extreme care and only for people who genuinely need platform-level access.
Root Users are platform-level administrators who can manage tenants, database servers, and global configuration. They are completely separate from tenant users — a root user can log in to the root admin panel regardless of any individual tenant’s settings.
Root Users list showing admin accounts with name, email, and active status

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Root User Fields

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Create a Root User

1

Go to Root Users

Click Root Users in the root admin sidebar.
2

Click New Root User

Enter the name, email, and a strong password.
3

Save

Click Create. The user can immediately log in at the root admin login page.
Keep the number of root users as small as possible — ideally two or three people. More root accounts means more attack surface. Use strong, unique passwords and consider using a password manager.

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Edit or Deactivate

Click Edit to change a root user’s name or email. Toggle Active off to suspend access without deleting the account. Suspended root users cannot log in but their audit trail is preserved.
Never delete the last active root user. Doing so will lock everyone out of the root admin panel. Always keep at least two active root user accounts in case one is lost.

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Frequently Asked Questions

Root users can: create and delete tenants, add database servers, manage root user accounts, and run platform-level database migrations. Tenant admins can only manage their own tenant’s data — they cannot see other tenants or platform infrastructure.
Root users access the root admin panel at a separate URL. They do not have direct access to individual tenant dashboards unless they also have a tenant user account created within that tenant.
If another root admin is active, they can reset your password. If all root admin accounts are locked, access must be recovered by directly resetting the password in the database — contact your server administrator.
No. Each administrator should have their own individual root user account. Shared accounts make it impossible to audit who made which change and create security risks if someone leaves the organisation.

Tenants

Manage business accounts on the platform

Database Servers

Manage PostgreSQL server infrastructure

LHDN Admin

Configure platform-wide e-invoicing credentials