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Tax rates define the percentage charged on sales. You can create multiple rates (e.g. SST 6%, Service Charge 10%) and assign them per product or globally. Tax amounts are calculated per line item on the ticket and summarised in the Tax Report.
Tax rates list screen showing SST and Service Charge entries

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Tax Rate Fields

FieldRequiredDescription
CodeYesA short internal identifier, e.g. SST or SVC. Used in reports and exports
NameYesThe display name shown on receipts and reports, e.g. Sales & Service Tax
Rate (%)YesThe percentage as a number without the % symbol, e.g. 6 for 6% or 10 for 10%
ActiveNoInactive tax rates are excluded from all future calculations. Historical data is unchanged
In Malaysia, the standard Sales & Service Tax (SST) rate is 6%. If your business also charges a Service Charge, add it as a separate rate (e.g. 10%) so they appear as distinct line items on receipts and in the Tax Report. This makes LHDN e-invoice submissions cleaner.

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Create a Tax Rate

1

Go to Manage → Tax

Click Tax in the left sidebar under Manage.
2

Click New Tax

Fill in the Code, Name, Rate, and Active fields.
3

Save

Click Create. The tax rate is immediately available to assign to products.

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Edit or Delete

Click the Edit icon to change any field. Click Delete to remove a tax rate.
Changing a tax rate mid-operation (e.g. from 6% to 8%) will affect all new transactions immediately. Existing completed tickets keep the rate that was applied when they were created. Make rate changes at the start of the day to avoid confusion on end-of-day reports. If you are required to change rates for compliance, consider creating a new tax rate and retiring the old one rather than editing the existing rate.

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Applying Tax to Products

After creating a tax rate, go to Menu Builder → Products and assign the desired tax rate to each product. Tax is calculated per line item on the ticket and shown as a separate line on the receipt.

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Frequently Asked Questions

Check two things: (1) The tax rate is set to Active under Manage → Tax. (2) The specific product has the tax rate assigned — go to Menu Builder → Products → Edit the product → Tax field. Tax must be assigned per product; it is not applied globally to all products automatically.
Each product is assigned one primary tax rate. If you need to charge both SST and a Service Charge, create a combined tax rate (e.g. 16% covering both) or contact your account manager about compound tax configurations.
Yes. Simply do not assign any tax rate to the product, or set the rate to 0%. The product will appear as tax-free on the receipt and in the Tax Report.
Deleting a tax rate removes it from new transactions but does not alter historical records. Old receipts and reports continue to show the original tax amount. The rate will no longer appear in the Tax Report filter for new date ranges.

Products

Assign tax rates to menu items

E-Invoicing

Understand how tax appears in LHDN submissions

Transaction Types

Configure how tax lines appear on tickets

Reports

View tax collected in the Tax Report