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Tickets & Voids covers the two tabs on the Reports screen that don’t behave like the six Sales Reports: Ticket Summary and Item Reason Summary. Neither one is a simple sum-by-day-or-item report. Ticket Summary is a flat, per-order list built for drilling into one specific transaction. Item Reason Summary isn’t really a sales report at all — it’s a loss report, and it’s the only one of the nine tabs that requires a Reason to exist on a line item before that item shows up anywhere in it.
Ticket Summary table with an open ticket detail modal showing line items and payments

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Ticket Summary

Ticket Summary is the only report that is not aggregated — every other report on the Reports screen groups and sums rows; this one shows one row per individual ticket. Ticket Summary is also the only report with a Status filter (All / Open / Closed / Voided) — none of the six Sales Reports have this filter, since they aggregate past any individual ticket’s status.
Use Ticket Summary when you need to investigate one specific order — a customer dispute, a suspicious void, a missing payment. Use it to find the ticket, not to read totals off the table; for totals, use Sales Summary instead.

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Ticket Detail

Click any Order # to open the full detail modal for that ticket:
  • Line items, with modifiers grouped by modifier group (so you see exactly which options were selected, not a flat list)
  • Payments applied to the ticket, including tender type and amount
  • Totals — subtotal, tax, discounts, and grand total
This is the drill-down view — everything you’d need to fully reconstruct what happened on that order, in one place.

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Item Reason Summary

Found under the Void/Comp/Gift tab. This is the only report that requires a Reason to exist on a line item before that item appears in it at all — reasons are configured under Reasons. Groups by Reason:
If a line item is voided, comped, or gifted without a Reason attached, it will not appear in this report at all — silently. The void/comp/gift itself is still recorded on the ticket (visible in Ticket Detail), but Item Reason Summary has nothing to group it under. If this report looks unexpectedly small, check whether staff are actually selecting a reason when they void, or whether Reasons even has any configured yet.
Item Reason Summary answers “how much revenue did we give away or lose to voids/comps/gifts, and why” — this is the report to check for staff-error patterns or fraud, not a sales report at all. A reason with an outsized Value relative to its Quantity, or one staff member’s shifts consistently showing more voids than others’, is worth a closer look.

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Frequently Asked Questions

Item Reason Summary is line-item level, not ticket level, and it only counts lines that have a Reason attached. A ticket can be voided as a whole without every (or any) line item carrying a reason code, in which case it shows correctly as Voided in Ticket Summary but contributes nothing to Item Reason Summary.
No — Status is an additional filter on top of the standard date range, Location, and Order Mode filters, not a replacement for them. Set a wide enough date range to cover the order you’re looking for, then narrow with Status.
Both remove revenue without a corresponding void of the underlying sale — the distinction is business-specific (e.g. Comp for a service-recovery discount, Gift for a promotional giveaway). Configure the exact reasons and their types under Reasons to match your own policy.
Open the ticket in Ticket Detail — voided line items show the reason and are tied to the ticket, which records which staff member/shift it belongs to. Cross-reference with Workday Reports if you need to confirm which employee was on shift at the time.

Reports Overview

The “which report do I want” decision table and shared filter/export behavior

Sales Reports

The six aggregate reports — Sales Summary, By Item, By Category, By Payment, By Order Mode, By Terminal

Reasons

Configure the Void/Comp/Gift reason codes that Item Reason Summary groups by

Workday Reports

Per-shift sales and cash reconciliation