Login Problems

If you cannot log in to DuitPOS, follow this guide to identify and fix the problem. This guide covers account creation, password reset, and common login errors. Most issues fall into one of these categories: wrong credentials, inactive account, email not verified, wrong URL, too many failed attempts, or a browser issue.

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Quick Diagnosis

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Signup & Email Verification

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You Just Signed Up but Can’t Log In

After you sign up, you must verify your email address before you can log in. Follow these steps:

1. Look for the verification email — Check your inbox and spam folder for an email titled “Verify your DuitPOS account” (may arrive within 1–5 minutes).
2. Click the verification link — Click the link in the email. This confirms your email address and activates your account.
3. Try logging in — Once verified, return to the login page and enter your email and password.

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Verification Email Did Not Arrive

If you did not receive the verification email:

1. Check your spam/junk folder — Email filters sometimes catch signup emails. Look there first.
2. Confirm your email address — Make sure you entered the correct email address when signing up. If unsure, ask your administrator for your registered email.
3. Request a new verification link — From the login page, click Forgot password? and enter your email. A password reset link will be sent (this works as an alternative to re-signing up). Use this to set your password and verify your email at the same time.
4. Wait and try again — Sometimes emails are delayed. Wait a few minutes and check again.
5. Contact your administrator — If the email still doesn’t arrive, ask them to check your account status or resend the verification from the Users page.

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Verification Link Expired

Verification links expire after 24 hours. If your link has expired:

1. Use Forgot Password instead — Click Forgot password? on the login page, enter your email, and use the password reset link to regain access and verify your email in one step.
2. Or ask your administrator — They can resend the verification email or reactivate your account from the Users page.

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Password Reset

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I Forgot My Password (Account Already Active)

If you have an active account but forgot your password:

1. On the login page, click Forgot password?
2. Enter your email address and click Send Reset Link.
3. Check your inbox (and spam folder) for an email titled “Reset your DuitPOS password”.
4. Click the link in the email — it expires after 1 hour.
5. Enter your new password twice and click Reset Password.
6. Log in with your new password.

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I Just Signed Up but Already Forgot My Password

If you signed up but haven’t verified your email yet, and already forgot your password:

1. Click Forgot password? on the login page.
2. Enter your email address and click Send Reset Link.
3. Check your inbox for the password reset email (not the verification email).
4. Click the reset link and set your new password.
5. This also verifies your email address, so you can now log in.

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Password Reset Link Didn’t Arrive

1. Check spam folder — The email might be filtered.
2. Confirm your email address — Make sure you entered the email correctly.
3. Wait a few minutes — Sometimes emails are delayed.
4. Request another link — Click Forgot password? again and request a fresh link.
5. Contact your administrator — If you’ve tried the above, ask them to reset your password from the Users page.

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Two-Factor Authentication (2FA)

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Error Messages Reference

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Account Status Issues

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Your Account Is Inactive

If you see “Your account is inactive”, your administrator has deactivated your account. This suspends access without deleting the account. To fix: Contact your administrator. They can reactivate your account under Users → Users → Edit → Active.

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Wrong Tenant URL

The login page URL includes your tenant domain (e.g. app.duitpos.com/my-restaurant/login). Each business has its own separate login page. To fix:

• Check the URL in your browser address bar — it should match your business name.
• If you are unsure of your correct URL, ask your administrator.
• Make sure you are not bookmarking a generic or old URL.

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Account Lockout (Too Many Attempts)

After 5 failed login attempts, your account is temporarily locked for 15 minutes as a security measure. To fix:

1. Wait the time shown in the error message (typically 15 minutes).
2. Try logging in again with the correct password.
3. If the lockout persists, ask your administrator to reset your password from the Users page — this also clears any lockout.

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Browser & Device Troubleshooting

If login still fails after checking credentials and password, the issue is likely with your browser, cookies, or cache. Try these steps in order:

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1. Clear Browser Cookies and Cache

Chrome/Edge:

• Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).
• Select All time for time range.
• Check Cookies and other site data and Cached images and files.
• Click Clear data.
• Close and reopen your browser.

Firefox:

• Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).
• Select Everything for time range.
• Click Clear Now.
• Close and reopen your browser.

Safari:

• Menu → Settings → Privacy → Manage Website Data → Remove All.
• Then go to Develop → Clear Caches (if Develop menu is not visible, enable it in Preferences → Advanced).

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2. Try Private/Incognito Mode

Open a private browsing window (Ctrl+Shift+N in Chrome, Ctrl+Shift+P in Firefox, Cmd+Shift+N on Mac) and try logging in. This bypasses any stored cookies or cached data. If login works in private mode, your browser cache is the issue — clear it as described above.

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3. Try a Different Browser

Try logging in with a different browser (Chrome, Edge, Firefox, or Safari). If login works in a different browser, the issue is specific to your original browser — clear its cache and try again.

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4. Disable Browser Extensions

Some ad-blockers, privacy extensions, or password managers can interfere with login. Try disabling them:

• Click the extension icon in your browser toolbar.
• Temporarily disable ad-blockers and privacy extensions.
• Reload the login page and try again.

If login works with extensions disabled, add DuitPOS to the whitelist in your ad-blocker or extension settings.

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5. Check JavaScript and Storage

Make sure JavaScript is enabled (required for login to work):

• Open Developer Tools: F12 in Chrome/Edge, or right-click → Inspect in Firefox.
• Look for any red errors in the Console tab.
• Check that localStorage is enabled in your browser (some privacy settings disable it).

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6. Try on a Different Device

If you have access to another device (phone, tablet, laptop), try logging in there. If it works on another device, the issue is specific to your computer or browser setup.

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Still Can’t Log In?

If you’ve tried all the steps above and still cannot log in, contact your system administrator with the following information:

• Your email address — so they can look up your account.
• The exact error message shown on the login page.
• The URL you are trying to access — copy from your browser address bar.
• Your browser and device — e.g. “Chrome on Windows”, “Safari on iPhone”.
• When it last worked (if applicable) — e.g. “worked yesterday”, “never logged in before”.
• Steps you’ve already tried — e.g. “cleared cache”, “tried different browser”, etc.

Your administrator can check your account status, reset your password, verify your email, or unlock your account from the DuitPOS dashboard.

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Frequently Asked Questions

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