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A Ticket Tag Group defines a prompt shown to staff at a specific point while handling an order — “pick a value from this list (or type one in) before you can continue.” A group holds one or more individual tags (the actual values staff can pick). Common uses: tagging an order with a delivery rider’s name, a table/seat reference, or a customer note category.
Ticket Tag Group list showing display type and request position

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Ticket Tag Group Fields

Use Grid for a short, stable list of choices and Search once you have more than ~10 options — a grid of 30 buttons is harder to scan than a searchable list.

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Ticket Tag Fields

Individual values within a group (skipped entirely if the group is an Open Tag, since staff type their own value instead):

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Create a Tag Group

1

Go to Restaurant → Ticket Tags

In the left sidebar.
2

Click New Tag Group

Enter a Name, pick a Display Type, and set Request Positions.
3

Decide Open Tag vs preset list

Turn on Is Open Tag if staff should type a free value; leave it off if they should pick from a fixed list.
4

Save

The group is created — add tags to it next (skip if it’s an Open Tag).

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Add Tags to a Group

1

Open the group's edit page

Click into any non-open-tag group.
2

Click Add Tag

Enter the Value staff will see.
3

Repeat for every option

Add as many as needed.
4

Save

Staff will now see this option the next time the group’s Request Position comes up.

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Frequently Asked Questions

Off: staff pick from a fixed list of tags you define (grid or searchable). On: staff type a free value instead — there’s no preset list, so you don’t add individual Tags to an Open Tag group.
They’re blocked from moving past that request position (e.g. can’t close the order) until a value is picked or typed.
Yes — the Channels field controls exactly that. Leave only the channels you want it to apply to selected.

Tables

Another restaurant-workflow configuration screen

Reasons

A simpler, single-purpose picklist for cancellations/refunds