Skip to main content
Products are the items customers can order. Each product belongs to a category and can have modifiers, a tax rate, and context-specific price overrides. Products appear on the POS order screen and on the customer-facing online ordering menu.
Products list showing items with names, prices, categories, and active status

​
Product Fields

FieldRequiredDescription
NameYesThe product name displayed on the POS, receipts, and online menu
Code / SKUNoAn optional internal reference code for stock management or reporting
PriceYesThe base selling price, excluding tax unless tax-inclusive pricing is enabled
CategoryYesWhich category this product belongs to. Determines where it appears on the POS
TaxNoThe tax rate to apply per sale. See Tax
BrandNoOptional grouping under a named brand. See Brands
BarcodeNoOne or more barcodes that can be scanned to add the product to a ticket
ImageNoA photo shown on the online ordering page
ActiveNoToggle off to hide the product from the POS and online menu without deleting it
Set your base Price as the standard selling price. If you need a different price for delivery, happy hour, or another context, use Bulk Pricing to create an override — this keeps the base price clean for in-store use.

​
Create a Product

1

Go to Menu Builder → Products

Select a category in the Menu Builder first to scope where the product appears. Or navigate via the Products sidebar link.
2

Click New Product

Fill in the required fields: Name, Price, and Category.
3

Add modifiers (optional)

In the Modifiers section, attach modifier groups (e.g. Size, Add-ons). See Modifiers.
4

Save

Click Create (or Save on the edit page). The product is immediately available on the POS.

​
Edit a Product

Click the Edit icon on any product row. All fields are editable. Price changes take effect on the next order placed after saving.

​
Bulk Price Overrides

To set a different price for a specific context (e.g. delivery pricing), use Bulk Pricing instead of editing the base price. This preserves the original price for in-store use.

​
Delete a Product

Click Delete on the product row.
Products referenced by existing tickets cannot be deleted — the system will block the deletion to preserve historical accuracy. Deactivate the product instead to hide it from the POS while keeping all records intact. You can reactivate it at any time.

​
Frequently Asked Questions

Check three things: (1) The product is set to Active. (2) The product’s Category is set to Active. A product in an inactive category is hidden even if the product itself is active. (3) Reload the POS app — it caches the menu and may not show changes immediately.
Add one or more barcodes to a product in the Barcode field. When staff scan the barcode on a connected scanner, the product is automatically added to the current ticket. You can add multiple barcodes per product (e.g. to cover different packaging sizes of the same item).
The recommended approach is to use Modifiers — create a Size modifier group with Small, Medium, and Large options, each with a price adjustment, and attach it to the product. This keeps your product list clean and groups variants together on the POS. Alternatively, you can create separate products for each variant.
Yes. Use the Import button on the Products page to upload a CSV file. See Import History to review the result of any import.

Categories

Organise products into menu sections

Modifiers

Add size, add-on, and customisation options

Bulk Pricing

Set different prices per context

Tax

Assign tax rates to products