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Sales Reports are the six aggregate report tabs on the Reports screen — Sales Summary, By Item, By Category, By Payment, By Order Mode, and By Terminal. Every one of them groups and sums transaction data down to a handful of rows, and every one shares the same filters and export behavior (date range, Location, Order Mode, CSV/XLSX export). If you’re not sure which of the six you need, start at the decision table on the Reports Overview page rather than guessing from the names.
Sales Reports tab showing the Sales Summary table with daily totals

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Sales Summary

One row per day. This is the top-level “how did we do” view — start here for a daily trend before drilling into any of the other five. Use Sales Summary to spot day-to-day trends and to get a single reliable total for a date range before cross-checking it against any of the other reports below.

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By Item

One row per product, sorted by whatever column you click.
By Item deliberately excludes voided line items — it reflects what actually sold, not what was rung up and later voided. This is the single most common reason By Item’s totals don’t match Sales Summary: if a line was voided, Sales Summary still reflects the ticket’s final recorded state, but By Item simply doesn’t count that line at all. If you need voided-item detail, use Item Reason Summary instead — that’s the report built specifically to answer “what did we lose to voids.”
Use By Item to find your best (and worst) sellers for menu planning, promotions, or deciding what to 86 when a supplier runs short.

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By Category

Same shape as By Item, one level up — grouped by menu category instead of individual product. Like By Item, By Category excludes voided lines for the same reason. Use it to see which sections of the menu (mains, drinks, desserts, etc.) are driving revenue, without needing to scroll through every individual product.

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By Payment

One row per tender type. By Payment answers “how did customers pay,” not “what did they buy” — use it for cash drawer expectations and to reconcile card/e-wallet settlement totals against your processor statements. For till-level cash reconciliation specifically, see Workday Reports instead — By Payment aggregates across the whole date range, not per shift.

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By Order Mode

One row per order mode. Use By Order Mode to see channel performance — for example, whether delivery is growing relative to dine-in, or to justify staffing decisions around your busiest channel.

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By Terminal

One row per POS device/register. By Terminal is most useful for multi-till locations. It’s the report to check when you suspect one register is ringing up unusually low or high volume compared to the others — a terminal with a much lower ticket count than its neighbors during the same shift is worth investigating, whether that’s a hardware issue, a scheduling gap, or something less innocent.

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Frequently Asked Questions

Because voided line items are excluded from By Item and By Category but included in Sales Summary’s ticket-level totals. This gap is expected — the size of the gap is itself useful information, and you can quantify it exactly with Item Reason Summary.
By Category groups by the category directly assigned to each product. If your menu uses nested categories, each level that has products directly assigned to it appears as its own row.
Not in By Payment directly — it aggregates across the full selected range into one row per tender type. Narrow the date range to a single day and re-run the report, or use Workday Reports for a per-shift payment breakdown.
Tax-exempt order modes, zero-rated items, or a tax rule that doesn’t apply to that terminal’s location can all produce a real zero. Check the terminal’s assigned Location and the tax rules that apply there before assuming it’s a reporting error.

Reports Overview

The “which report do I want” decision table and shared filter/export behavior

Tickets & Voids

Look up a specific order or quantify losses to voids, comps, and gifts

Workday Reports

Per-shift sales and cash reconciliation

Payment Types

Configure the tender types shown in By Payment