What Is a Workday?
A workday (also called a shift) starts when a staff member opens the POS with an opening float and ends when they close it and count the cash drawer. A single calendar day may contain multiple workdays (e.g. morning and evening shifts) or one workday may span midnight.What Is in a Workday Report
Each workday entry shows:| Field | Description |
|---|---|
| Open / Close Time | When the shift started and ended |
| Opened by / Closed by | Which staff member managed the shift |
| Total Sales | Gross revenue (including tax) for the shift |
| Payment Breakdown | How much was collected per payment type (Cash, Card, Online) |
| Void / Refund Total | Total value of cancellations and refunds within the shift |
| Opening Float | Cash placed in the drawer at the start of the shift |
| Expected Cash | Calculated cash in drawer: Opening Float + Cash Sales − Cash Refunds |
| Actual Cash | Cash counted by staff at close |
| Over / Short | Difference between Expected and Actual cash |
View a Workday
Click any row in the workday list to expand the full breakdown for that shift, including an itemised list of transactions.Print the Report
Click Print on an open workday row to print the shift summary for the physical cash drawer record or manager sign-off.Reconciliation Workflow
Count the cash drawer
At end of shift, count the actual cash in the drawer (including the opening float).
Compare to Expected Cash
Open the workday report and check the Expected Cash figure. Any difference between Expected and Actual is the over/short for the shift.
Close the workday
Click Close Workday and enter the actual cash counted. The over/short is recorded automatically.
Frequently Asked Questions
What happens if a shift is not closed properly?
What happens if a shift is not closed properly?
If a shift is left open overnight, it will continue to accumulate new transactions until it is closed. The workday report will show a very long shift with inflated totals. To prevent this, close shifts at the end of each trading day as a policy.
Can I see workday reports for a specific employee?
Can I see workday reports for a specific employee?
Yes. Filter the workday list by the Opened by or Closed by employee name. This shows only the shifts that employee managed, useful for performance reviews or investigating discrepancies.
Why does the Expected Cash not match the physical cash even when no errors were made?
Why does the Expected Cash not match the physical cash even when no errors were made?
Common causes include: (1) Petty cash used from the drawer without being recorded. (2) Cash given back as change being miscounted. (3) Rounding on cash transactions. Track any petty cash withdrawals in a separate log and record them in the POS if your system supports it.
Can I reopen a closed workday to make corrections?
Can I reopen a closed workday to make corrections?
Closed workdays are locked to preserve data integrity. If you find an error in a closed shift, contact your administrator — corrections require a manual adjustment and are logged in the audit trail.
Related
Reports Overview
Sales summaries by date range
Employees
Assign staff to shifts
Payment Types
Understand how payments appear in the breakdown
Import History
Review past data imports